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<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="/WEB-INF/tld/bottom.tld" prefix="bottom" %>

<jsp:useBean id="sb" class="MySQL" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<%@include file="/incl/head.html" %>

<body>

<table style='height:100%;'>

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<head:show />

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<tr valign=top align=center>

 <td style="width:180px;">
<%@include file="incl/menu.jsp" %>
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 <td>

<div class=cstitle>Policy & Agreement / Terms & Conditions</div><br/>

<table>
 <tr valign=top>
  <td>
    <a class=btlggr href="#gp">General Policy</a>
    <a class=btlggr href="#pp">Privacy Policy</a>
    <a class=btlggr href="#sp">Shipping Policy</a>
    <a class=btlggr href="#sp2">Discrepancy & Shipping damage</a>
    <a class=btlggr href="#mbg">Money back guarantee / Refund Policy</a>
    <a class=btlggr href="#tsp">Technical Support</a>
    <a class=btlggr href="#wrn">Warranty</a>
  </td>
  <td width="5%">&nbsp;</td>
  <td>
    <a class=btlggr href="#arc">Advanced Replacement</a>
    <a class=btlggr href="#rply">Return Policy</a>
    <a class=btlggr href="#sp3">Pricing Policy</a>
    <a class=btlggr href="#sp4">Price Changes, Errors, and Omissions</a>
    <a class=btlggr href="#oap">Order Acceptance Policy</a>
    <a class=btlggr href="#sp6">Legal Notice</a>
  </td
 </tr>
</table>
<br/>

<div style="display:block;position:relative;width:90%;left:5%;">

 <a name=gp></a>
 <div class=ihead>General Policy</div><br/>
<%@include file="incl/GeneralPolicy.incl" %>
<br/>

 <a name=pp></a>
 <div class=ihead>Privacy Policy</div><br/>
 <div class=pr>&nbsp;&nbsp;&nbsp;&nbsp;CompuVest.com has created this privacy statement in order to demonstrate our
  company's commitment to privacy of customer's information. The following discloses our information gathering and
  dissemination practices for all CompuVest.com URL' s. We use your IP address to help to diagnose problems with our
  server and to administer our Web site. IP addresses are logged to track a user's session. This gives CompuVest.com
  information on which areas of our site are being visited. We do not link IP addresses to anything personally identifiable.
  This means that while a user's session is tracked, the user will remain anonymous. Our site has an order form available.
  We collect visitor's contact information (billing, shipping and email addresses), as well as financial information (bank
  account or credit card numbers) with the purpose of processing and shipping orders as well as promoting company's
  specials to our customers. We sometimes send promotional emails to our customers. These are sent to both existing
  customers and prospects. "Prospects" are individuals whose information has been submitted to us by a third party with
  each individual's prior authorization. Customers may opt-out of receiving future emails, faxes or promotional mails at
  any time.<br/><br/>
  <div style="width:90%;border:1px solid #bb0000;color:#bb0000;text-align:center;">
   CompuVest Corp. is Not Selling or Sharing Customer's Information to a Third Party in any form!
  </div>
 </div><br/>
<br/>

 <a name=sp></a>
 <div class=ihead>Shipping Policy</div><br/>
 <div class=pr><b><i>Shipping times</i></b><br/><br/>&nbsp;&nbsp;&nbsp;&nbsp;We ship our products from our warehouses
  in the United States, using <b>UPS</b> as our main delivery carrier.<b>USPS</b> is used primarily for military APO and
  FPO addresses. We ship 98% of our daily orders on the same day. <font color=#bb0000>However we do not offer the Same Day
  Delivery</font>. Here are the shipping services offered:
  <ol type=A>
   <li/><b>Next day</b> - cut off time 2 P.M. Pacific Time:
   <ol>
    <li/>Next Day Air (Guaranteed by 10:30 am)
    <li/>Next Day Air Early A.M.(Guaranteed by 8:30 am), if available in your area.
    <li/>Next Day Air Saver (Guaranteed by the end of the day)
    <li/>Saturday delivery by noon, if available in your area (for orders shipped on Friday specifically for Saturday delivery)
   </ol>
   <li/><b>Second day air</b> - cut off time 2 P.M. Pacific Time
   <ol>
    <li/>Second Day Air (Guaranteed by the end of the second business day)
    <li/>Second Day Air A.M. (Guaranteed by noon of the second business day)
   </ol>
   <li/><b>3-day select </b>(Guaranteed within 3 business days) - cut off time 2 P.M. Pacific Time
   <li/><b>Ground</b> - cut off time 4.30 P.M. Pacific Time. Please note that Ground residential delivery is not guaranteed
    within a certain time frame.
  </ol>
  <b>If you need the product to be shipped later than specified cut-off times, please contact CompuVest customer service
  for special arrangments.</b><br/><br/>
  We do not ship on Saturdays, Sundays and all major holidays. You can determine the cost of your shipment either in
  "Check Out" process or by using CompuVest shipping calculator. The system will automatically calculate cost of delivery
  based on the method of delivery, weight of the product, destination state and a cost of insurance. We will contact you
  if the actual price differs. If you need a different type of delivery, not listed above, please call us to make special
  arrangements.<br/><br/><br/>

  <b><i>Shipping delays</i></b><br/><br/>
 <ol type=1>
  <li/><b> If tracking information is available</b> on the
   <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page,
   please visit the carrier's web site to determine the location of your package. Once the carrier has picked it up, the
   travel time is out of our control. If the package has been delayed in transit due to unexpected conditions, a customer
   needs to call the carrier for details (not the vendor, CompuVest). If you suspect the package was lost or delivered to
   the wrong address, please email our
   <a href="mailto:OrderProblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d " style="text-decoration:none;color:blue;">Customer Service</a>
   to get the fastest response.<br/><br/>
  <li/><b>If tracking information is not available </b>on the
   <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page, check:

  <ul>
   <li/>If you allowed at least one business day for CompuVest to process your order
   <li/>If you allowed another business day for the tracking information to be uploaded on CompuVest web site
   <li/>If your order was delayed due to billing address not matching with the credit card information (our customer
    service contacts customers within one business day in those cases)
   <li/>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
    address to your credit card company
   <li/>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
   <li/>If you did not meet order processing and shipping
    <a href="<%= application.getInitParameter("info") + "Shipping.jsp#a2" %>" style="text-decoration:none;color:blue;">Cut-Off</a>
    time (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
   <li/>If you placed an order during a busy holiday season where in general one day delay is expected
   <li/>If items are in CompuVest stock
  </ul>
 </ol>
  If you still need help please email our
  <a href="mailto:OrderStatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a " style="text-decoration:none;color:blue;">Customer Service</a>
  to get the fastest response.
 </div>
<br/>
<br/>

 <a name=oap></a>
 <div class=ihead>Order Acceptance policy:</div><br/>
 <div class=pr>Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our
  acceptance of such order. CompuVest reserves the right to cancel any order that we deem necessary, at our sole discretion,
  regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional
  information from you before accepting or processing any order.
 </div>
<br/>
<br/>

 <a name=mbg></a>
 <div class=ihead>Money Back Guarantee / Refund Policy:</div><br/>
<%@include file="incl/moneyBack.incl" %>
<br/>

 <a name=rply></a>
 <div class=ihead>Return Policy</div><br/>
<%@include file="incl/returnPolicy.incl" %>
<br/>

 <a name=tsp></a>
 <div class=ihead>Technical Support:</div>
<%@include file="incl/TechnicalSupport.incl" %>
<br/>

 <a name=sp2></a>
 <div class=ihead>Discrepancy & Shipping damage</div><br/>
 <div class=pr>
<ol>
<li/>Compuvest is not responsible for providing a specific delivery service to receiver's area if it cannot be provided by a designated carrier.
<li/>We agree to file any damage claim immediately with its designated shipping carrier.
<li/>Any incorrect or missing item in the shipment, or a damaged package received by Purchaser must be reported to our customer service
within 7 (seven) business days from the date of receiving the products.
<li/>After carrier processes the claim and we receive documentation confirming that the claim is not denied, we can proceed with the
refund or sending a replacement (carrier may request a damage evaluation of the original package in order to proceed with the claim).
Purchaser can check the status of the claim by calling either to the carrier and providing the tracking number (can be obtained from our
web-site) or to CompuVest customer service.
</ol>
 </div>

 <a name=sp3>&nbsp;</a>
 <div class=ihead>Pricing policy</div><br/>
 <div class=pr>
 <ol>
  <li/>Prices are good within two days from the time of the order.
  <li/>Price are subject to change without notice.
 </ol>
 </div>

 <a name=sp4>&nbsp;</a>
 <div class=ihead>Price Changes, Errors, and Omissions</div><br/>
 <div class=pr> &nbsp;&nbsp;&nbsp;&nbsp;In the event that an incorrect price is listed due to typographical,
  informational, technical or other error, CompuVest shall have the right, at our sole discretion, to either honor the
  displayed price or refuse/cancel any orders placed for that product with incorrectly listed price. CompuVest reserves
  the right to honor or refuse prices within two days from the time of purchase. CompuVest reserves the right to make
  adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements.
  CompuVest always strives to make sure that the information presented online is accurate.
 </div><br/>


 <a name=wrn></a>
 <div class=ihead>Warranty:</div>
<%@include file="incl/warranty.incl" %>
<br/>

 <a name=arc></a>
 <div class=ihead>Advanced Replacement / CROSS-SHIP:</div><br/>
<%@include file="incl/AdvancedReplacement.incl" %>
<br/>

 <a name=sp6>&nbsp;</a>
 <div class=ihead>Legal Notice</div><br/>
<%@include file="incl/LegalNotice.incl" %>
<br/>

</div>

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 <td style="width:160px;">&nbsp;</td>

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<bottom:show />

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</table>

</body>
<%@ include file="../incl/tracking.incl" %>
</html>
